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Descriptor checker

A large share of fraud-coded disputes are customers who did not recognise the line on their statement. Paste yours and see what a cardholder sees.

Try one:
SEVEN CHECKS
Fits in 22 characters
Fits the field most issuers display without truncating.
Long enough to identify
Long enough for a customer to place it.
No generic platform words
No processor or filler words taking up space.
Contact route included
A phone number gives them somewhere to go before calling the bank.
Characters banks accept
Uses only characters that survive the payment network.
Clean spacing
No double spaces or stray padding.
Brand name leads
The line opens with a code or prefix rather than your brand.
SCORE
/ 7 Strong

A customer looking at this line will know who charged them. Descriptor is not your dispute problem.

ON A STATEMENT
SP VERDANT 8005551234 $129.00
09 AUG · CARD •••• 4242
Shown in full. This is what the cardholder reads before deciding whether to call their bank.

A good descriptor

This is the cheapest fix in dispute prevention. It costs one support ticket to your processor and takes effect on the next batch.

Lead with the name they bought from
Not your legal entity, not your holding company. The brand on the box and on the confirmation email, spelled the same way.
Spend the remaining characters on contact
A phone number or a short URL. Anything that gives the customer a cheaper option than calling their issuer.
Match it to your order confirmation
Put the exact descriptor string in the confirmation email and on the thank-you page, so it is familiar before it arrives.
Change it once, then leave it alone
Descriptors are usually a single request to your processor. Changing them often creates the confusion you are trying to remove.

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