Recurring charges generate disputes long after the sale, from customers who forgot, could not find the cancel link, or did not recognise the descriptor on month seven.
The charge is legitimate and the customer disputes it anyway. No fraud model predicts this, because nothing about the order is unusual.
A statement line that does not match the brand the customer signed up with turns a routine renewal into a dispute call.
When cancelling is harder than calling the bank, customers call the bank. The dispute arrives instead of the churn.
A rule set built around renewal charges rather than first orders.
Cancellation flags are written back to Shopify; acting on them in your billing app is a one-time setup step.
Install in dry-run mode. Two weeks of your own alerts will tell you more than any case study.
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Renewals are charged long after the sale, to customers who may have forgotten the signup, cannot find the cancel link, or do not recognise the descriptor on their statement.
No. Rules refund the disputed cycle by default, not every past charge.
Yes. A rule can flag the customer for cancellation at the same time as the refund, so the next cycle does not repeat the dispute.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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