Chargebackify started inside a Shopify store, not a bank. Two of us ran operations for a supplements brand that spent 2023 fighting disputes it could have refunded in ninety seconds.
The store was doing $4M a year and losing roughly $18,000 a month to chargebacks. Not to fraud exactly, and not to any single thing you could point at. Slow shipping produced not-received claims. A confusing bank descriptor produced fraud claims from people who had genuinely bought the product. Subscription renewals produced the rest.
The representment agency won 31% of the disputes it fought, which sounded acceptable until you noticed that winning still counted against the ratio. Nine months in, the acquirer put the account on review.
What actually fixed it was boring: an alert feed, a script that matched alerts to orders, and a rule that refunded anything unfulfilled under $400 without asking. The ratio fell below 0.4% in six weeks. We rebuilt that script properly, and other merchants started asking for it.
Chargebackify is that script, run as infrastructure for 2,400 stores. The pricing follows from the same logic. If we do not stop the dispute, there is nothing to charge for.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
No spam. Unsubscribe anytime.